Return Policy

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Our Commitment

At Stylereal, we are committed to providing high-quality sewing and clothing repair services. We stand behind our work and want you to be completely satisfied with the results.

Return Period

You have 7 days from the date of receiving your completed item to request a return or adjustment. Items must be returned in their original condition, unworn, and with all original tags and documentation if applicable.

Return Conditions

To be eligible for a return or adjustment, the following conditions must be met:

The item must be returned within 7 days of receipt
The item must be in its original condition
The issue must be related to our workmanship, not normal wear or misuse
You must provide proof of purchase or service receipt
The item must not have been altered or modified after our work was completed

Return Shipping Costs

If the return is due to an error on our part or defective workmanship, we will cover the cost of return shipping. If you are returning an item for reasons other than our error, you will be responsible for the return shipping costs. We recommend using a trackable shipping method and retaining proof of shipment.

Return Process

To initiate a return or adjustment, please follow these steps:

Contact us within 7 days of receiving your completed item
Describe the issue or concern in detail
Provide photos of the issue if possible
We will evaluate your request and provide instructions for return
Ship the item back to us using the provided instructions
Once we receive and inspect the item, we will notify you of the status

Non-Returnable Items

The following items or situations are not eligible for return:

Items damaged due to misuse or normal wear after completion
Alterations requested by the customer that result in an undesired fit
Custom work where the final result matches the agreed-upon design
Items that cannot be repaired due to fabric condition or other limitations discussed during consultation
Items returned after the 7-day return period
Items that have been worn, washed, or altered after our work was completed

General Legal Requirements

This return policy is designed to comply with applicable consumer protection laws, including but not limited to:

Federal Trade Commission (FTC) regulations
State consumer protection laws
Uniform Commercial Code (UCC) provisions
Distance selling regulations (where applicable)

Consumer Rights

Your statutory rights as a consumer are not affected by this policy. If you are a consumer, you may have additional rights under:

State and federal consumer protection legislation
Warranty laws (express and implied warranties)
Unfair and deceptive trade practices laws
Distance selling regulations (for online orders)

Business Customers

If you are purchasing services for business purposes, different terms may apply. Business customers should contact us to discuss specific terms and conditions.

Dispute Resolution

If you believe your consumer rights have been violated, you may:

Contact us directly to resolve the issue
File a complaint with your local consumer protection agency
Contact the Better Business Bureau
Seek legal advice if necessary

Note: This policy does not limit or exclude any rights you may have under applicable law that cannot be limited or excluded.

Order Cancellation Policy

You may cancel your order at any time before we begin work on your garment. If you cancel before work begins, you will receive a full refund of any deposit paid. If you cancel after work has begun, refunds will be prorated based on the work completed and materials used. To cancel an order, please contact us immediately.

Refund Procedure

If your return is approved, we will process your refund as follows:

Refunds will be issued to the original payment method used for the transaction
Processing time for refunds is typically 5-10 business days after we receive and inspect the returned item
You will receive an email confirmation once the refund has been processed
If you paid by cash or check, refunds will be issued by check and mailed to your address

Please note that shipping costs are non-refundable unless the return is due to our error.

Contact Us

If you have questions about our return policy or need to initiate a return or adjustment, please contact us:

Stylereal
246 W 38th St Suite 9A
New York, NY 10018, United States
Phone: +1 9178563021
Email: contact@stylereal.world