Privacy Policy
Last Updated:
Introduction
Stylereal ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our sewing and clothing repair services.
Information We Collect
We collect several types of information from and about users of our website and services:
Personal Information You Provide
We may collect information that you provide directly to us when you:
- Contact us through our website, email, or phone
- Request a quote or consultation for our services
- Place an order for sewing or repair services
- Subscribe to our newsletter or marketing communications
- Participate in surveys or provide feedback
This information may include:
- Name and contact information (email address, phone number, mailing address)
- Information about your garments and repair requests (fabric type, damage description, special requirements)
- Payment information (processed securely through third-party payment processors - we do not store full credit card details)
- Communications you send to us (correspondence, feedback, questions)
- Photographs of garments you provide for assessment or documentation
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior:
- IP address and location data
- Browser type and version
- Device information (type, operating system, screen resolution)
- Pages you visit and time spent on pages
- Referring website addresses
- Search terms used to find our website
- Date and time of your visit
- Click patterns and navigation paths
This information helps us understand how visitors use our website and improve our services.
How We Use Your Information
We use the information we collect for various purposes, including:
Service Delivery
- Process and fulfill your orders for sewing and repair services
- Assess garments and provide accurate estimates
- Schedule consultations and fittings
- Communicate with you about your projects (status updates, completion notifications)
- Coordinate pickup and delivery of completed items
- Maintain records of work performed for quality assurance
Customer Service
- Respond to your inquiries, questions, and requests
- Provide technical support and assistance
- Handle complaints and resolve issues
- Send important service-related communications
Business Operations
- Improve and optimize our website and services
- Analyze usage patterns and customer preferences
- Develop new services and features
- Conduct research and analytics
- Prevent fraud and ensure security
- Manage our business operations and administration
Marketing and Communications
- Send you promotional materials and newsletters (with your consent)
- Notify you about special offers, new services, or events
- Personalize your experience on our website
- Measure the effectiveness of our marketing campaigns
Legal and Compliance
- Comply with applicable laws, regulations, and legal processes
- Respond to subpoenas, court orders, or government requests
- Protect our rights, property, and safety
- Enforce our terms of service and other agreements
- Prevent illegal activities and protect against fraud
Legal Basis for Processing (GDPR)
We process your personal information based on the following legal grounds:
- Consent: When you provide explicit consent for specific processing activities
- Contract Performance: To fulfill our contractual obligations when providing services
- Legal Obligation: To comply with applicable laws and regulations
- Legitimate Interests: For our legitimate business interests, such as improving our services and website functionality
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:
Service Providers
We may share your information with trusted third-party service providers who perform services on our behalf, including:
- Payment processors for handling transactions
- Shipping and delivery companies
- IT service providers and hosting companies
- Analytics and marketing service providers
- Customer support platforms
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements
We may disclose your information when required by law or in response to:
- Court orders, subpoenas, or legal processes
- Government or regulatory requests
- Law enforcement investigations
- Protection of our rights, property, or safety
- Prevention of illegal activities or fraud
Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control.
With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
Aggregated or Anonymized Data
We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for research, analytics, or other business purposes.
Data Protection
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it:
Technical Safeguards
- SSL/TLS encryption for data transmission
- Secure servers and databases
- Regular security assessments and updates
- Firewall and intrusion detection systems
- Secure payment processing through certified providers
Organizational Safeguards
- Limited access to personal information on a need-to-know basis
- Employee training on data protection and privacy
- Regular review and update of security policies
- Incident response procedures
- Confidentiality agreements with employees and contractors
Data Breach Notification
In the event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by applicable law. We will take immediate steps to contain the breach and mitigate any potential harm.
Important Note: While we implement strong security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.
Your Rights and Options
You have the right to:
- Access and receive a copy of your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict processing of your information
- Withdraw consent where processing is based on consent
- Data portability - receive your data in a structured format
- Lodge a complaint with a supervisory authority
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your personal information receives adequate protection.
Data Retention Periods
We retain your personal information for different periods depending on the type of information and the purpose for which it was collected:
Service Records
- Order and transaction records: 7 years (for tax and accounting purposes)
- Garment photographs: 2 years after service completion
- Customer correspondence: 3 years after last contact
Marketing Information
- Newsletter subscriptions: Until you unsubscribe
- Marketing preferences: Until you opt out or request deletion
- Website analytics data: Up to 26 months (Google Analytics default)
Legal Requirements
We may retain certain information for longer periods when required by law, such as:
- Tax and accounting records (typically 7 years)
- Legal disputes or investigations (until resolved)
- Regulatory compliance requirements
Deletion
When we no longer need your personal information for the purposes outlined in this policy, or when you request deletion (subject to legal requirements), we will securely delete or anonymize your information. Deleted information may remain in backup systems for a limited period before being permanently removed.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
Third-Party Services
Our website integrates with various third-party services that may collect information about your use of our site. These services help us operate our website, analyze traffic, and provide you with relevant content:
Google Analytics
We use Google Analytics to understand how visitors interact with our website. This service collects information such as:
- Pages visited and time spent on each page
- How you arrived at our website
- Device and browser information
- Geographic location (general area, not specific address)
- Demographic information (if available)
Google Analytics uses cookies and similar technologies. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Google Ads Conversion Tracking
We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This helps us understand which ads lead to valuable actions on our website, such as form submissions or phone calls. Google Ads may set cookies and collect information about your interactions with our advertisements.
You can manage your Google Ads preferences through Google's Ad Settings.
Google Ads Remarketing
We may use Google Ads remarketing to show you relevant advertisements on other websites you visit. This is done through cookies that track your visit to our website. You may see our ads on Google's Display Network or other partner websites.
You can opt out of personalized advertising by visiting Google's Ads Settings or the Network Advertising Initiative opt-out page.
Google Maps API
We use Google Maps API to display our location and provide directions. When you interact with the map, Google may collect information about your location and usage. This information is subject to Google's Privacy Policy.
Other Third-Party Services
We may also use other third-party services such as:
- Font providers (Google Fonts, Font Awesome) - may collect technical information
- Payment processors - handle payment information securely
- Email service providers - for sending communications
Important: These third-party services have their own privacy policies and terms of service. We encourage you to review their policies to understand how they collect, use, and share your information. We are not responsible for the privacy practices of these third-party services.
Use of Cookies
Our website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. For more information, please see our Cookies Policy.
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Stylereal
246 W 38th St Suite 9A
New York, NY 10018, United States
Phone: +1 9178563021
Email: privacy@stylereal.world